Delivery and Returns
All puzzles and stubbies are sent via Australia Post. Information regarding current delivery times is available on the Australian Post website. Orders will be packed and shipped within 1-2 business days.
We offer free standard delivery via Australian Post on all Australian orders. We can ship via Express Post for an additional A$10 on Australian orders.
We offer a flat rate postage fee from A$25 on international orders.
We ship to the following countries for $25 flat rate for standard shipping or $40 flat rate for express shipping:
Brunei, Cambodia, Canada, China, Cook Islands, Fiji, France, French Polynesia, Germany, Hong Kong, India, Indonesia, Ireland, Italy, Japan, Laos, Macao, Malaysia, Myanmar, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Norway, Pakistan, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tonga, United Kingdom, USA, Vanuatu, Vietnam
We ship to the following countries for $40 flat rate for standard shipping or A$60 for express shipping:
Austria, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Kosovo, Malta, Montenegro, North Macedonia, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, South Africa, Turkey, Ukraine
International orders may be subject to additional duties or tariffs on arrival. These remain the customer’s responsibility.
We want you to be 100% satisfied with our products. If you are unhappy with your product, please contact us within 21 days of purchase on firstname.lastname@example.org. We can then discuss your return and give you the necessary instructions. We can only accept returns if the puzzle box is unopened and is in a saleable condition. You will be required to package up the puzzle securely and return it, at your cost, to our address in Australia. When we receive the puzzles in good order, we will refund your account. If the puzzle has been opened, I’m afraid we will not be able to offer a refund.